Stacey Swain

Residential Administrator

Whilst studying for her Degree at Wrexham University, Stacey also joined the Residential Sales Team at Roger Parry and Partners in September 2013.

My day-to-day role includes?

Negotiating sales and offers, arranging viewings and valuations, PR and advertising, managing the social media accounts, compiling property details, updating vendors with regards to their properties, accounts in relation to sales, assisting at open days and viewings where required, speaking with prospective clients and purchasers within the office. 

What skills do you need for this role?

Confidence when discussing sales terminology and providing vendors with assurance that we are acting in their best interest. Being friendly and approachable is also important, particularly when dealing with clients and purchasers who are new to the housing market, sometimes clarification is needed. Keeping a professional standard in compliance with our regulatory boards is also vital, clients expect the most up-to-date and relevant advice so it is key to stay on-top of new legislation that effects the housing market, for example the introduction of the second home stamp duty in 2016.

The most rewarding part of the job is?

Achieving sales on properties that are for a niche market and accepting offers from first time buyers, they always seem to be the most excited. Also, receiving goodies such as chocolates and biscuits for completing a property sale.

The most challenging part of the job is?

When a sale falls through, breaking the terrible news to the vendors, although they appreciate it is not your fault it is never nice to be the bearer of bad news.

Highlight of my career was:

So far, achieving my history degree in 2016 after working so hard for three years whilst also juggling my career at Roger Parry and Partners. The company was very understanding and flexible to my needs and I couldn’t have done it without their flexibility.

How do you relax when you’re not at work?

Socialising with family and friends, spending time with my fiancée and stepdaughter at the weekend and taking my little dog for nice long walks in the countryside. Historical reading and archive visits are also a hobby of mine that has stemmed from my time studying for a history degree.