Legal Notice
Access to this website is confirmation of your understanding and agreement to be bound by all of the following Terms and Conditions. Use of this website is prohibited unless you agree to all the Terms and Conditions below.
We reserve the right to change any of the Terms and Conditions at any time.
References to 'you', 'your' and 'yours' are references to the person(s) accessing this website.
References to 'we', 'us' and 'our' are references to Roger Parry.
Copyright Notice
The copyright and all other intellectual property rights in this website (including all text, graphics, code, files, database rights and links) belong to us.
You may print out, save or download individual selections only for your own personal, private and non-commercial use.
You must not print out, save, download, copy, reproduce, republish, transmit, broadcast, display, modify or re-use any part or content of this website for any other purpose, including in particular any purpose which re-sells or re-uses the content in any way, without our prior written consent.
Data Protection
Any details which you provide us with from which we can identify you are held and processed in accordance with our Data Protection Registration. See our Website Privacy Policy for further details.
Law and Jurisdiction
These Terms & Conditions and any matter relating to this website shall be governed and construed in accordance with the laws of England and Wales. Any dispute relating to the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.
This website is aimed at users in the United Kingdom. Users of this website who access it from places outside the United Kingdom do so voluntarily and are responsible for complying with any local laws.
IP Addresses
We may log IP addresses to help diagnose problems with our servers and for system administration. We shall only use these addresses for technical & tracking purposes.
Log Files
We capture industry standard information solely for the purpose of analysis. Information contained in log files is intended for internal use only and will not be disclosed.
Complaints Handling Procedure
This procedure shall be made available to any Client or member of the public, in written form, upon request.
If you have a complaint, then the following notes set out the procedure we will follow, as a firm, in dealing with that complaint.
A person has been appointed from our office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Mrs Ceri Littler
Roger Parry & Partners LLP
Mercian House
9 & Darwin Court
Oxon Business Park
Shrewsbury
SY3 5AL
Tel: 01743 791336
e-mail : [email protected]
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
Once we have received your written summary of the complaint, we will contact you in writing within seven days of receipt to inform you of our understanding of the circumstances leading to the complaint. You will be invited to make any comments that you have in relation to this.
Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiation and otherwise agree to enter into mediation with you. Consumer complaints can be referred to the Ombudsman Services: Property, which is free to consumers. Contact details are: The Property Ombudsman Services Limited, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP, Tel: 01772 333306 or Email [email protected] For business-to-business complaints please use RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry, CV4 8JE Telephone: 020 7334 3806 Email: [email protected]
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns or telephone 0303 123 1113.
Roger Parry & Partners LLP, partnership no.: OC312203.
Registered in England and Wales, registered office: Mercian House, 9 & 10 Darwin Court, Oxon Business Park, Shrewsbury, Shropshire, SY5 0HZ. A list of partnership members can be viewed at any of our offices.