PRIVACY NOTICE & GDPR – General Data Protection Regulation
In May 2018 a new European Union directive, the General Data Protection Regulation (GDPR) came into force. The regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.
We may need to change the Privacy Notice from time to time, when we do we will publish any revised changes on our website.
DATE PRIVACY NOTICE REVISED: 28th August 2019
WHO WE ARE
Roger Parry & Partners LLP (OC312203) Chartered Surveyor and Estate Agents
HOW TO CONTACT US
If you have any questions about or concerning Roger Parry & Partners Privacy Notice, please contact the Practice Manager
Roger Parry & Partners LLP Hogstow Hall
Minsterley Shrewsbury Shropshire SY5 0HZ
GENERAL DATA PROTECTION REGULATION (GDPR)
We are a Data Controller of your information.
Roger Parry & Partners needs to perform a contract with you
You have given Roger Parry & Partners permission to do so
Processing your personal information is in Roger Parry & Partners legitimate interests
Roger Parry & Partners needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent
INFORMATION WE COLLECT AND USE
Depending onthenatureofthebusinesswe areundertaking foryou,thepersonalinformation werequiremayvary. Inmostcaseswe useonlytheinformation werequiretomeetourobligationsunder the contractswe agreewith you.
Where we use your details to send you information about our company, we will either have a legitimate interest in doing so, or request your permission in doing so, if you withdraw your consent at any time we will immediately stop.
Name, address and telephone number
Electronic contact details such as email address and mobile number
Informationto enableusto checkandverifyyouridentity,e.g yourdate of birthor passportdetails
Information to enable us to undertake credit or other financial checks
Information relating to the matter in which you are seeking advice for
Yourfinancial detailssofaras relevanttoyourinstructions,e.g. the sourceof yourfunds ifyou areinstructing onapurchasetransaction
This personal data is required to enable us to provide a service to you. If you do not provide us with personal data we ask for, it may delay or prevent us for providing a service to you, or acting for you.
You have the right to receive clear and easy to understand information on what personal information we have and who we share it with, you have the right to have access to the personal information. If your personal information is incorrect or incomplete, we can correct this upon your request. You can ask for information we hold on you to be removed or deleted if there is no compelling reason why Roger Parry & Partners LLP continue to have it. You can ask us to suppress the processing of your personal information, this means we are still permitted to keep your information – but only to ensure we do not use it in the future for those reasons you have restricted. You can ask for a copy of your personal information for your own purposes. You can object to Roger Parry & Partners LLP processing your personal information where it’s based on our legitimate interests, for direct marketing and if we were using it for research and statistics.
www.rogerparry.net follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring pages. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, and administering the site.
Cookies and Web Beacons
Like any other website, www.rogerparry.net uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
DoubleClick DART Cookie
HOW YOUR PERSONAL DATA IS COLLECTED
We mainly collect the details from you, however from time to time we may seek other publicly accessible sources
HM Land Registry
Credit reference agencies
HOW AND WHAT WE USE YOUR PERSONAL DATA AND INFORMATION FOR
You may have given us your permission to send you information and news about products and services we offer/provide. The information/data is necessary to provide the product or service you have requested or that we have been contracted to perform. It is necessary for us to meet our legal and regulatory obligations.
WHO WE SHARE YOUR PERSONAL DATA WITH
Where we use a third party to verify and validate your identity or perform credit checks this will leave a soft footprint on your credit file. The check does not leave a hard footprint, and this does not affect your credit rating. We will only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal data with other parties, such as potential buyers, sub- contractors, solicitors, and other agents. The recipient of the information will be bound by confidential obligations.
WHERE YOUR PERSONAL DATA IS HELD
Information and system security is taken very seriously. Any personal information which is collected, recorded or used in anyway,whether on paper,online or any other media,we have appropriate safeguards in place and in line with our data protection obligations.
Your informationis protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.Our employees also protect sensitive or confidential information when storing or transmitting information electronically.
HOW LONG WE KEEP YOUR INFORMATION
We will keep your personal data after we have finished providing you a service. We will keep this data for one of these reasons:
To assist and respond to any questions, complaints or claims made by you or on your behalf
Checking for conflicts of interest
To help us manage financial performance, client database,work type with other efficiency or client satisfaction measures
To meet our legal obligations required by law
There are several different retention periods for differentdata,howeverwewillnotholdanydatalongerthan required tobylaw.
HOW TO MAKE A COMPLAINT
We hope that our Practice Manager can resolve any query or concern you may raise about our use of your information.
ROGER PARRY & PARTNERS LLP COMPLAINTS HANDLING PROCEDURE
This procedure shall be made available to any Client or member of the public, in written form, upon request.
If you have a complaint, then the following notes set out the procedure we will follow, as a firm, in dealing with that complaint.
A person has been appointed from our company to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Mrs Ceri Littler Practice Manager
Roger Parry & Partners LLP
Tel: 01743 791336
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
Once we have received your written summary of the complaint, we will contact you in writing within seven days of receipt to inform you of our understanding of the circumstances leading to the complaint. You will be invited to make any comments that you have in relation to this.
Within21 daysof receipt ofyourwrittensummary,theperson dealing withyourcomplaintwillwriteto you, inorderto informyouof theoutcomeoftheinvestigation into yourcomplaintandtoletyouknowwhatactionshavebeenorwill betaken.
If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiation and otherwise agree to enter into mediation with you. Consumer complaints can be referred to the The Property Ombudsman Services Limited, which is free to consumers. Contact details are: The Property Ombudsman Services Limited, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP, Tel: 01772 333306 or Email: email@example.com
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns or telephone 03031231113