ROGER PARRY & PARTNERS LLP PRIVACY NOTICE & GDPR – General Data Protection Regulation

INTRODUCTION

In May 2018 a new European Union directive, the General Data Protection Regulation (GDPR) came into force. The new regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

OUR COMMITMENT

Roger Parry & Partners LLP is committed to protecting your personal information we take your privacy very seriously, please read this privacy notice carefully as it contains important information about what personal information we collect; what we do with that information; who we may share it with and why; your choices and rights when it comes to the personal information you have given us.

We may need to change the Privacy Notice from time to time, when we do we will publish any revised changes on our website.

DATE PRIVACY NOTICE REVISED: Wednesday 24th October 2018
WHO WE ARE

Roger Parry & Partners LLP (OC312203) Chartered Surveyor and Estate Agents

HOW TO CONTACT US

If you have any questions about or concerning Roger Parry & Partners Privacy Notice, please contact the Practice Manager

marketing@rogerparry.net

Roger Parry & Partners LLP
Hogstow Hall
Minsterley
Shrewsbury
Shropshire
SY5 0HZ
 
INFORMATION WE COLLECT AND USE

Depending on the nature of the business we are undertaking for you, the personal information we require may vary. In most cases we use only the information we require to meet our obligations under the contracts we agree with you.

Where we use your details to send you information about our company, we will either have a legitimate interest in doing so, or request your permission in doing so, if you withdraw your consent at any time we will immediately stop.

  • Your name, address and telephone number
  • Electronic contact details such as email address and mobile number
  • Information to enable us to check and verify your identity, e.g your date of birth or passport details
  • Information to enable us to undertake credit or other financial checks
  • Information relating to the matter in which you are seeking advice for
  • Your financial details so far as relevant to your instructions, e.g. the source of your funds if you are instructing on a purchase transaction

This personal data is required to enable us to provide a service to you. If you do not provide us with personal data we ask for, it may delay or prevent us for providing a service to you, or acting for you.

HOW YOUR PERSONAL DATA IS COLLECTED

We mainly collect the details from you, however from time to time we may seek other publicly accessible sources

  • Companies House
  • HM Land Registry
  • Credit reference agencies
  • Business directories
HOW AND WHAT WE USE YOUR PERSONAL DATA AND INFORMATION FOR

You may have given us your permission to send you information and news about products and services we offer/provide. The informations/data is necessary to provide the product or service you have requested or that we have been contracted to perform. It is necessary for us to meet our legal and regulatory obligations.

WHO WE SHARE YOUR PERSONAL DATA WITH

Where we use a third party to verify and validate your identity or perform credit checks. This will leave a soft footprint on your credit file. The check does not leave a hard footprint, and this does not affect your credit rating. We will only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

We may disclose and exchange information with law enforcement agencies and regulator bodies to comply with our legal and regulatory obligations.

We may also need to share some personal data with other parties, such as potential buyers, sub-contractors, solicitors, and other agents.  The recipient of the information will be bound by confidential obligations.

WHERE YOUR PERSONAL DATA IS HELD

Information and system security is taken very seriously. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, we has appropriate safeguards in place and in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.

HOW LONG WE KEEP YOUR INFORMATION

We will keep your personal data after we have finished providing you a service. We will keep this data for one of these reasons:

  • To assist and respond to any questions, complaints or claims made by you or on your behalf
  • Checking for conflicts of interest
  • To help us manage financial performance, client database, work type with other efficiency or client satisfaction measures
  • To meet our legal obligations required by law

There are several different retention periods for different data, however we will not hold any data longer than required to by law.

YOUR RIGHTS

You have several rights to how we use your personal information

  • Right to be informed
  • Right of access
  • Right to request your personal information is correct
  • Right to request deletion
  • Right to restrict processing
  • Right to data portability
  • Right to object

You have the right to receive clear and easy to understand information on what personal information we have and who we share it with, you have the right to have access to the personal information. If your personal information is incorrect or incomplete, we can correct this on your request. You can ask for information we hold on you to be removed or deleted if there is no compelling reason why Roger Parry & Partners LLP continue to have it. You can ask us to supress the processing of your personal information, this means we are still permitted to keep your information – but only to ensure we do not use it in the future for those reasons you have restricted. You can ask for a copy of your personal information for your own purposes. You can object to Roger Parry & Partners LLP processing your personal information where: it’s based on our legitimate interests, for direct marketing and if we were using it for research and statistics.

HOW TO MAKE A COMPLAINT

We hope that our Practice Manager can resolve any query or concern you may raise about our use of your information.

ROGER PARRY & PARTNERS LLP COMPLAINTS HANDLING PROCEDURE 

 This procedure shall be made available to any Client or member of the public, in written form, upon request. 

 If you have a complaint, then the following notes set out the procedure we will follow, as a firm, in dealing with that complaint. 

  1. A person has been appointed from our office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below: 

Mrs Ceri Littler  

Practice Manager
Roger Parry & Partners LLP 
Hogstow Hall
Minsterley 
Shrewsbury 
Shropshire 
SY5 0HZ

Tel: 01743 791336

e-mail: ceri@rogerparry.net 

  1. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

 

  1. Once we have received your written summary of the complaint, we will contact you in writing within seven days of receipt to inform you of our understanding of the circumstances leading to the complaint. You will be invited to make any comments that you have in relation to this.

 

  1. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

 

  1. If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiation and otherwise agree to enter intomediation with you. Consumer complaints can be referred to the The Property Ombudsman Services Limited, which is free to consumers. Contact details are: The Property Ombudsman Services Limited, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP, Tel: 01772 333306 or Email: admin@tpos.co.uk

 

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns  or telephone 0303 1231113